Expert 24x7 Service Desk Support
Vancord’s Service Desk is the foundation of our Managed Services solution. Our Service Desk team provides ongoing proactive support as well as rapid and immediate response to all our customers’ IT related needs.
Vancord’s ITIL-aligned Service Desk leverages a complete and integrated IT management toolset in concert with a vetted, standard, continuous improvement approach and best-in-class engineering to ensure maximum up-time for our customers. Our Service Desk is available 24×7 to keep your business running smoothly.
Outsource Your IT
We modify our services to fit each organization’s unique needs. Either completely outsource your IT or ask us to co-manage. We can manage all your infrastructure systems or just work to take the workload off in-house staff in order to prioritize critical business needs.
Avoid Network Downtimes That Come with Expensive Disruptions
Having a network outage can affect all areas of an organization. These outages cause operational and reputational damage, may result in financial or customer loss, and negatively impact all areas of a business. Avoid this by outsourcing your IT and working with Vancord today.
Peace of Mind
Have peace of mind knowing our best-in-class Engineers and Technicians are available to provide ongoing 24x7 support for any IT related issues that arise. Vancord provides quarterly or on-demand reporting to ensure complete transparency in the delivery of our service.
Live Service Desk
Vancord’s dedicated team of 24x7 U.S. based Network Technicians are available in real time to provide accurate, fast, efficient, and flexible support.
Customer Portal and Online Ticketing System
Our Service Desk uses an integrated customer portal, online ticketing system, and remote monitoring and management platform. Any problems that arise are dealt with by merely submitting an online ticket or picking up the phone.
Expert Efficient & Effective Service
Our team of technicians have an extensive history working in network maintenance, restoration, remediation, and service help. Remote and on-site support is available. After-Hours, Weekend, and Holiday support are available as well.
Tiered Support Structure
Our support is tiered to deliver the appropriate solution to customers. While we do offer standard service level agreements, our standard response times remain a huge point of pride for our team and well ahead of our competitors.
We have an over 90% customer satisfaction rating on Crewhu:
and 5.0 Stars on Google:
Featured Threat Response Services
Stay ahead of attackers and cybersecurity threats. Our team of engineers and security experts are here to help you implement security from the ground up within your infrastructure and are prepared to respond in the event of a cybersecurity attack.
