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response services
Rapid Incident Response When You Need it Most
Our incident response service enables you to respond and recover quickly in the event of a cyber attack. Our incident response service manages all security incident response activities and analyzes the core infrastructure components to ensure teams can recover from a cyberattack or data breach.
Contain and Eradicate Threat Actors to Secure All Vital Company Assets
Vancord’s rapid response team will protect and secure all vital data assets while minimizing any company impact. We provide:
- Incident containment and service restoration
- Incident reports including timeline and root-cause analysis
- Actionable recommendations to improve customer defenses
- Guidance for interactions with customers, employees, credit agencies and law enforcement
Faster Response Times, Better Outcomes
Organizations can lose thousands or even millions of dollars to unforeseen data breaches. Hackers can siphon off sensitive data, expand their foothold in your network, and potentially hold systems hostage.
Vancord’s incident response service leverages tools, software and the experience of our team to respond to threats and mitigate security breaches. Our expert security engineers have a thorough understanding of current and evolving threats. We combine our investigative prowess and remediation knowledge, to effectively manage any cybersecurity crisis through our five step process.
Investigation: Determine the scope, timeline, and impact of the attack
Containment: Prioritize the response and plan removal
Eradication: Guidance to take the necessary steps to remove the threat
Recovery: Advise and assist your return to normal business operations
After-Action Review: Review and address the cause and impact to recommend security improvements.
Stopping Hackers in Their Tracks
It doesn’t matter whether an organization has only ten endpoints or 100,000, Vancord’s expert cybersecurity engineers have proven to respond quickly and ensure the best possible outcome.
Here is what you can expect from us:
- Immediate IT staff augmentation with skilled forensic experts
- Proven experience and expert response to security incidents
- A trusted partner for security assessment and mitigation
- Breach coaches ensure the ability to meet compliance requirements
- Protection of brand reputation and organizational data
- Assistance coordinating customer communication and recovery efforts
- Security guidance to help avoid similar incidents in the future
- Detailed documentation
Navigating Cyber Crisis
Featured Threat Response Services
Stay ahead of attackers and cybersecurity threats. Our team of engineers and security experts are here to help you implement security from the ground up within your infrastructure and are prepared to respond in the event of a cybersecurity attack.
What Our Clients are Saying
“I must say that Vancord…has been nothing but exceptional in helping me on the public safety networks for both Police and Fire… demonstrating professionalism and has a great deal of knowledge when it comes to technology… going above and beyond.”
Milford Fire Department & Police Department
“… I had several high-priority projects either in process, one being our company-wide cut-over from a workgroup network to Active Directory. Vancord’s work on setting up our new AD system was instrumental and made our job of implementing the changes across multiple offices in two U.S. time zones as smooth as it could be… I couldn’t have asked for a better outcome. Since then, in every project, from backup and replication to server upgrades to disaster recovery planning (& more), Vancord’s team of project managers and engineers have been top-notch in their professionalism, technical expertise, and commitment to taking care of our needs.”
Merchant Financial Group
“I, personally, have been working with Vancord since 2010. Together, we have experienced some out-of-the-norm occurrences (fire, floods, office relocations). As a Practice Manager, I have come to know what qualities a dependable vendor needs to possess… all of which can be found in the operations of Vancord. I find the staff to be responsive, knowledgeable, and professional. Each member of the team is a true delight to work with, going above and beyond at all times. Being a long-time client…I continue to be satisfied with the way in which Vancord conducts its business and know that without their dedicated team, my job would be much more difficult.”
Generations OBGYN
“Chapel Haven has had the pleasure to work with Vancord for both service and support, as well as at a major project level. All employees at Vancord have been tremendous in providing the best service and support to our organization at all levels. All employees have been professional, courteous, and honest with their service delivery. We truly appreciate the relationship we have with Vancord and simply would not trust anyone else.”
Chapel Haven Schleifer Center, Inc.
“We have had the pleasure of working with Vancord to get our new office IT needs satisfied. We have received exceptional customer service all throughout this project… everyone has gone above and beyond to assist us with things (some that were not even their responsibility)… A shout-out to our Account Executive, who was absolutely fantastic, always communicating with us on the next steps and there to fix anything we needed at any time. Thank you again to the Vancord team for everything…”
Family Vision Center
“STM would like to commend Vancord and its entire staff for its outstanding performance and dedication to excellence. With the difficulty of staying ahead of the technological trends, Vancord has certainly excelled and can take pride in itself on its knowledge of this ever-changing world and offering support and suggestions that meet not only the physical plant needs of the customer, but the financial as well. Personally, I’ve come to enjoy the friendships that I’ve established, and am very appreciative of the fact that there’s still a “live” person on the other end of the customer service line. Thanks for the many years of service.”
Saint Thomas More Chapel & Center at Yale University
“Vancord has been a close partner with Albertus for many years, and our increasingly close relationship results from the clear development and expansion of the services and expertise of the company. We replaced our prior networking vendor with Vancord several years ago and are now increasing our support agreement, all of which show the confidence I have in Vancord as a vendor. The technicians are ready to help when we have had serious issues with our network, and the planning of a new solution has been much more of a partnership than a vendor relationship. I am looking forward to continuing to expand our work with Vancord and your affiliated groups.”
Albertus Magnus College
“Vancord has been very professional and dedicated to us on any request, no matter what. We like the support that Vancord gives us. All of the Vancord support engineers are very responsible… and have all the knowledge we need.”
OMEGA Engineering
Featured Episodes
CyberSoundTM is a podcast built by and for business owners and professionals. Tune in as our cybersecurity experts cover the latest news regarding IT security, the most recent and relevant threats organizations are facing today, and provide tips to keep your business safe.
PODCAST EPISODE 39
The First 48 Hours: How to Know You’ve Been Attacked
When a cyber attack occurs, organizations typically react with panic and confusion about what to do next. Cyber attacks can severely damage a data system, but businesses can be proactive to, not only try to prevent an attack, but know how to immediately respond to a cyber attack.
Join Jason Pufahl, Steve Maresca, and Matt Fusaro on this episode of CyberSound, as they dive into the dos and don’ts of the first 48 hours after a cyber attack.
PODCAST EPISODE 32
Incident Response and Event Automation
This is a special episode of Cybersound featuring the Founder of security IaaS LimaCharlie, Maxime Lamothe-Brassard. He is a proven computer scientist and information security specialist, formerly with CrowdStrike and Google X’s Chronicle Security.
Join Max, along with Jason Pufahl, Steve Maresca, and Matt Fusaro, as he reviews how automation can significantly help incident responders do their job better across the entire landscape of cybersecurity. Together, they discuss what automation can do for incident response and where the new generation of cybersecurity tools are leading the industry.
PODCAST EPISODE 22
Ransomware Attack: The First 48
If your organization has not been a victim of ransomware, be thankful but remain aware. When you least expect it, someone could click on the wrong link or download the wrong file, and your entire company will be held hostage to the highest bidder.
What do you do when that happens? Where do you turn for incident response? How will your team prepare? The next few moments of CyberSound may help you get ready for the first steps of that emergency if it ever happens.