Case Studies

“I must say that Vancord…has been nothing but exceptional in helping me on the public safety networks for both Police and Fire… demonstrating professionalism and has a great deal of knowledge when it comes to technology… going above and beyond.”

“… I had several high-priority projects either in process, one being our company-wide cut-over from a workgroup network to Active Directory. Vancord’s work on setting up our new AD system was instrumental and made our job of implementing the changes across multiple offices in two U.S. time zones as smooth as it could be… I couldn’t have asked for a better outcome. Since then, in every project, from backup and replication to server upgrades to disaster recovery planning (& more), Vancord’s team of project managers and engineers have been top-notch in their professionalism, technical expertise, and commitment to taking care of our needs.”

“I, personally, have been working with Vancord since 2010. Together, we have experienced some out-of-the-norm occurrences (fire, floods, office relocations). As a Practice Manager, I have come to know what qualities a dependable vendor needs to possess… all of which can be found in the operations of Vancord. I find the staff to be responsive, knowledgeable, and professional. Each member of the team is a true delight to work with, going above and beyond at all times. Being a long-time client…I continue to be satisfied with the way in which Vancord conducts its business and know that without their dedicated team, my job would be much more difficult.”

“Chapel Haven has had the pleasure to work with Vancord for both service and support, as well as at a major project level. All employees at Vancord have been tremendous in providing the best service and support to our organization at all levels. All employees have been professional, courteous, and honest with their service delivery. We truly appreciate the relationship we have with Vancord and simply would not trust anyone else.”

“We have had the pleasure of working with Vancord to get our new office IT needs satisfied. We have received exceptional customer service all throughout this project… everyone has gone above and beyond to assist us with things (some that were not even their responsibility)… A shout-out to our Account Executive, who was absolutely fantastic, always communicating with us on the next steps and there to fix anything we needed at any time. Thank you again to the Vancord team for everything…”

“STM would like to commend Vancord and its entire staff for its outstanding performance and dedication to excellence. With the difficulty of staying ahead of the technological trends, Vancord has certainly excelled and can take pride in itself on its knowledge of this ever-changing world and offering support and suggestions that meet not only the physical plant needs of the customer, but the financial as well. Personally, I’ve come to enjoy the friendships that I’ve established, and am very appreciative of the fact that there’s still a “live” person on the other end of the customer service line. Thanks for the many years of service.”

“Vancord has been a close partner with Albertus for many years, and our increasingly close relationship results from the clear development and expansion of the services and expertise of the company. We replaced our prior networking vendor with Vancord several years ago and are now increasing our support agreement, all of which show the confidence I have in Vancord as a vendor. The technicians are ready to help when we have had serious issues with our network, and the planning of a new solution has been much more of a partnership than a vendor relationship. I am looking forward to continuing to expand our work with Vancord and your affiliated groups.”

“Vancord has been very professional and dedicated to us on any request, no matter what. We like the support that Vancord gives us. All of the Vancord support engineers are very responsible… and have all the knowledge we need.”